Terms of Use - Twin Lakes Wellness

Effective Date: January 2025

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By accessing or using the website operated by Twin Lakes Wellness, you agree to be bound by these Terms. If you do not agree to these Terms, do not use this website.

1. Nature of Service

Twin Lakes Wellness is a third-party matching service that connects individuals seeking addiction treatment with luxury treatment facilities. This is NOT a treatment center, medical facility, or healthcare provider. Medical advice, diagnosis, or treatment services are not provided.

The images of luxury facilities displayed on this website are representative of partner treatment centers in the network and are used for illustrative purposes only.

2. Use of the Website

This website may be used only for lawful purposes and in accordance with these Terms. Agreement is made not to:

Use the website in any way that violates applicable laws or regulations
Transmit any harmful, offensive, or inappropriate content
Attempt to interfere with the website's operation
Collect or harvest information about other users
Misrepresent identity or affiliation with any entity
Use the website for any commercial purpose without consent

3. Matching Services

The service involves:

Assessing treatment needs and preferences
Matching with appropriate luxury treatment facilities
Facilitating connections between individuals and treatment centers
Providing information about treatment options

This service does NOT:

Guarantee acceptance into any treatment facility
Control the quality of care at treatment facilities
Make medical recommendations or diagnoses
Provide emergency medical services

4. Third-Party Treatment Facilities

Treatment facilities in the network are independent entities. There is no control, endorsement, or guarantee of:

The quality of their services
Their admission decisions
Their treatment methods
Their pricing or insurance policies
Their medical outcomes

Individuals are responsible for researching and verifying any facility before committing to treatment.

5. Disclaimer of Warranties

THIS WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. All warranties are disclaimed including:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR COMPLETENESS OF INFORMATION

There is no warrant that:

The website will be uninterrupted or error-free
Matching services will meet expectations
Any facility will accept for treatment
Treatment will be successful

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TWIN LAKES WELLNESS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, or consequential damages
Loss of profits, data, or goodwill
Medical outcomes or treatment results
Actions or omissions of third-party treatment facilities
Any damages exceeding $100

This limitation applies regardless of the legal theory on which the claim is based.

7. Medical Disclaimer

THE INFORMATION ON THIS WEBSITE IS NOT MEDICAL ADVICE.

For medical emergencies, call 911 immediately. Always consult with qualified healthcare professionals for medical decisions. There is no responsibility for any decisions made based on information from this website or services.

8. Indemnification

Agreement is made to indemnify and hold harmless Twin Lakes Wellness, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Use of the website
Violation of these Terms
Treatment decisions
Interactions with treatment facilities

9. Call Recording and Monitoring

Calls to this service may be recorded for quality assurance and training purposes. By calling, consent is given to such recording.

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Twin Lakes Wellness or its licensors and is protected by copyright and trademark laws. The images of treatment facilities are used under license and may not be reproduced without permission.

11. Privacy

Use of this website is subject to the Privacy Policy, which is incorporated into these Terms by reference.

12. Geographic Limitations

Services are intended for use in the United States only. No claims are made that this website or services are appropriate or available for use in other locations.

13. Modifications to Terms

The right is reserved to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website after changes constitutes acceptance of the modified Terms.

14. Termination

Access to the website may be terminated or suspended at any time, without notice, for any reason, including violation of these Terms.

15. Governing Law

These Terms shall be governed by the laws of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Twin Lakes Wellness regarding the use of this website and services.

18. Contact Information

Questions about these Terms:

Twin Lakes Wellness
Phone: (707) 359-1328
Email: [email protected]
Location: Vacaville, CA

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.